Product · Shared inbox
One queue. No double replies.
Chat, email and messaging conversations in one realtime list — with what visitors are typing before they send it, and who on your team is already on it.
Highlights
See it before they send it
The live typing preview shows the visitor’s words as they type, so you can start on the answer early.
Never answer twice
“Also viewing” and “typing” markers show who is on a conversation; assignment makes it official.
Notes stay inside
Private notes with @mentions sit in the thread for your team and are never sent to the customer.
Views that match how you work
Open, unassigned, mine, mentions, snoozed and resolved — plus saved views for the team or just for you.
- Tags and departments, with round-robin assignment and routing rules.
- Snooze until a time or until the customer writes again.
Open12Unassigned3Mine5Mentions1Snoozed2
My views
VIP · billing4WHMCS clients7
Talk to each other in the thread
Leave a note for a teammate right where the conversation happens. The customer never sees it.
@Mia invoice #1042 is overdue, offer the payment link — no refund.
SK
The specifics
Reply faster
- Canned replies: type
/in the composer. - Files, emoji, GIFs and voice messages; edit or delete your own messages.
- Read receipts, and transcripts by email.
- Insert a help-center article link straight from the composer.
Know who you’re talking to
- The page they are on, their local time, device and page history.
- One contact record across chat, email and messaging channels.
- For WHMCS clients, their account beside the chat — see for hosting companies.
Answer from anywhere
- Any modern browser, on desktop or phone.
- An installable web app with push notifications.
- A Windows desktop app with a tray icon, unread badge and automatic updates. There are no App Store or Google Play apps.
Keep exploring
Bring the whole team into one inbox.
Every conversation, every channel, one place — with the question visible before it is sent.