See the page they’re stuck on.
Start from a live chat. The visitor allows it, you see their page — not their screen, not their other tabs — and point at the right thing.
Highlights
Consent first
By default the visitor is asked before anything is shared, and a bar with “Stop sharing” stays on screen the whole time.
Masked where it matters
Password fields are always masked; an admin can mask every input. The chat widget itself is never recorded.
Point, don’t explain
Your cursor and clicks show up on their page as a labelled pointer. Viewing never clicks anything.
When pointing isn’t enough
Remote control is a separate step, off by default. Every request asks the visitor and can’t be made silent; their first key, click or scroll takes it back.
- Never reaches passwords, payment fields, file uploads, downloads or other sites.
- Typed text is never stored; admins can see who took control, and when.
- Navigation resumes viewing, but control always has to be asked for again.
What the visitor sees
A plain-language request, and a bar that never lets them forget someone is looking.
The specifics
How it works
- The widget records the host page (not the screen) and streams it only to the agent who asked.
- It ends when either side stops, when the visitor declines, or when they go offline.
- If the visitor moves to another page, viewing picks up again on its own.
- An admin can turn the consent prompt off for viewing; remote control always asks.
Keep exploring
Stop describing buttons.
Look at the same page, point at the right thing, and let them click it.