This page lists everything IsTyping stores in your browser, on this website, in the app, and in the chat widget our customers put on their sites. None of it is used for advertising or analytics, and there are no third-party tracking cookies anywhere in IsTyping.
This website
This website sets no cookies and loads nothing from other servers.
| Name | Type | Purpose | Kept for |
|---|---|---|---|
istyping-site-theme |
Local storage | Remembers light or dark mode, only if you use the switch | Until you clear it |
If this website shows our own chat widget, the widget storage listed below applies too.
The IsTyping app (for our customers’ teams)
These are strictly necessary for signing in and keeping your account secure.
| Name | Type | Purpose | Kept for |
|---|---|---|---|
istyping_session |
Cookie (HttpOnly, SameSite=Lax, Secure) | Keeps you signed in | 30 days, renewed while you use the app |
istyping_mfa |
Cookie (HttpOnly) | Remembers that you entered a correct password while you type your two-factor code | 5 minutes |
istyping_device |
Cookie (HttpOnly) | “Trust this device” after two-factor sign-in, if you choose it | 30 days |
istyping_sso |
Cookie (HttpOnly) | Protects a single sign-on login while you are at your identity provider | 10 minutes |
istyping_meta_oauth |
Cookie (HttpOnly) | Protects connecting a Facebook Page or Instagram account while you are at Facebook | 10 minutes |
istyping_try |
Cookie (HttpOnly, SameSite=Strict) | Keeps your private widget test page open while you use it | 1 hour |
Browsers that signed in before IsTyping got its name may still hold the same cookies under older names
starting with parley_. They do the same job, are replaced by the names above as you use the app, and are removed
when you sign out.
The app also keeps preferences in local storage — such as the theme, notification settings, the last website you
opened, and the layout of panels (names starting with parley. or parley:). They never leave your browser.
The chat widget (on our customers’ websites)
The widget uses no cookies. It uses browser storage scoped to the website it runs on:
| Name | Type | Purpose | Kept for |
|---|---|---|---|
istyping:<website id>:token |
Local storage | Keeps the visitor’s chat session, so the conversation continues across pages and visits | Until the website resets the session or the visitor clears it |
istyping:<website id>:status-dismissed |
Local storage | Remembers that the visitor closed a service-status banner | Until cleared |
istyping:<website id>:visit |
Session storage | Counts pages in this visit for the website’s automatic messages | Until the tab is closed |
If storage is blocked, the widget keeps the session in memory for the current page only. Older entries starting
with parley: are renamed to the names above the next time the widget reads them.
The public help center pages remember, in local storage, whether you already said an article was helpful
(istyping-help-vote:<article id>), so the question is not asked again.
When GIFs are turned on, GIF images are loaded from the GIF provider’s servers without sending the page address.
When a website uses our WHMCS addon, the addon sets two small cookies on that website (istyping_reset and
istyping_cid) so a new chat session starts when a client logs out or another client logs in; they hold no
personal data beyond an account number.
Websites that use IsTyping are responsible for telling their own visitors about the widget, for example in their privacy or cookie notice. The widget can show a notice or ask for consent before chatting.
Questions
Write to privacy@istyping.ai.