Product · Help center & AI
Answers they find. Drafts you check.
Publish articles once. Visitors search them in the chat and on your help site; AI assist turns them into drafts that a person reviews before anything is sent.
Highlights
In the chat
Visitors search and read articles in the widget, and can switch to a person in one tap.
On your own domain
A public help center with categories and search — on help.yourcompany.com if you like, verified by DNS.
Learn what helps
See views and “was this helpful?” feedback per article.
A help center inside the chat
The same articles as your help site, a search box away.
An answer bot that sticks to your words
Optional, and only in live chat. It reads your written instructions, your published articles and the current conversation — nothing else.
- Marked as automated for the visitor and your team.
- Hands over to a person when it can’t help, and stops as soon as a person replies.
- Its replies are checked before they are sent.
The specifics
AI assist for your team
- Suggested replies, rewrite, summarise and translate — the result goes to the agent, never straight to the customer.
- Off until an admin turns it on.
- Uses Anthropic’s Claude models; an API key you add is stored encrypted, and each website has a monthly budget.
Help center
- Articles in categories, drafted and published when ready.
- A public site with search, on your own domain with an automatic certificate.
- Agents insert article links into replies from the composer.
Keep exploring
Write it once. Answer it everywhere.
Articles for your customers, drafts for your team, and a bot that knows its limits.