Product · Channels
Every channel. One inbox.
Website chat and email, plus Telegram, SMS, WhatsApp, Messenger and Instagram. Same list, same composer, same customer record — on your own provider accounts.
Highlights
Reply where they wrote
The composer knows the channel. Edits and deletions are applied on Telegram too.
One person, one record
Link a WhatsApp number or a Telegram account to the contact who also chats on your site.
Your accounts
Your own Telegram bot, Twilio account or business profile — each provider’s own fees and rules apply.
Your support mailbox, in the same list
Connect a mailbox and emails become threaded conversations beside your chats. Your customer gets a normal email back.
- Incoming by IMAP or an inbound webhook; replies through your SMTP server.
- Auto-replies and bounces filtered out.
- Campaigns and follow-up sequences, with one-click unsubscribe.
Re: Invoice #10383 messages
PA
Paid by bank transfer this morning — can you confirm?
Got it, thank you! It’s marked as paid.
MO
The specifics
Messaging apps
- Telegram — customers write to your own Telegram bot. Text, photos, files and voice notes.
- SMS — through your Twilio account, with delivery status, a segment counter, and STOP / START honoured. Starting a conversation needs the contact’s recorded consent.
- WhatsApp — through Twilio. The 24-hour reply window is tracked for you; outside it you send one of your approved templates. Read receipts included.
- Messenger — messages to your Facebook Page, within Meta’s reply window, with delivery and read receipts.
- Instagram — direct messages to your Instagram professional account, with the same reply window and read receipts.
Keep exploring
Meet customers where they already are.
Connect the channels you use; answer them all from one place.