These terms are an agreement between Nexuscore, LLC (“we”, “us”) and the business or person that signs up for IsTyping (“you”). They cover the IsTyping service at https://app.istyping.ai, the chat widget you add to your website, and the apps we provide. By creating an account or using the service you agree to them. If you sign up on behalf of an organisation, you confirm that you may bind it to these terms.
1. The service
IsTyping is a customer messaging service: a chat widget for your website, a shared inbox, and the features described on our website, such as co-browsing, a help center, automations, email, messaging channels and AI assist. Which features and limits apply to you depends on your plan.
We may improve, change or remove features over time. If we remove a feature that is a significant part of a paid plan you are using, we will tell you in advance and you may cancel and receive a pro-rata refund of fees paid for the period after the change.
2. Your account
- You must give accurate information and keep it up to date, and you must be at least 18 years old.
- You are responsible for everyone you invite to your workspace and for what they do in it. Choose the roles you give them (owner, admin, agent) with care.
- Keep your sign-in details secure and turn on two-factor authentication. Tell us at security@istyping.ai straight away if you suspect unauthorised access.
3. Plans, trials and payment
- Prices and what each plan includes are shown on our pricing page and in the app. Prices exclude taxes unless stated otherwise.
- Paid plans renew automatically for the same period (monthly or yearly) until cancelled. Card payments are processed by our payment provider, Stripe.
- A free trial, where offered, is available once per workspace. At the end of the trial the subscription starts unless you cancel before then.
- Changing plans takes effect straight away and is prorated. Cancelling takes effect at the end of the period you have paid for; after that your workspace moves to our free or default plan.
- Fees already paid are not refundable, except where these terms or the law say otherwise.
- If a payment fails we will tell you. If it is still unpaid after a grace period, we may suspend the workspace until it is paid (see section 9).
4. Your data
“Customer Data” is everything you and your visitors put into the service: conversations, contacts, files, help articles and settings.
- You own your Customer Data. You give us permission to host, process and transmit it only to provide the service to you, to keep it secure, and as the law requires.
- For personal data in Customer Data, you are the controller and we are your processor. Our Data Processing Addendum forms part of these terms and applies automatically.
- You are responsible for having a lawful basis for the data you collect with the service and for telling your own visitors how you use it, for example in your privacy policy. The widget can show a privacy notice or ask for consent if you need it.
- You can export your data at any time while your account is active (Settings → Privacy & data).
5. Acceptable use
You must follow our Acceptable Use Policy. In short: no spam, nothing illegal, no malware, no impersonation, and respect the rules of the messaging providers you connect.
6. Features that use other providers
Some features work through accounts you hold with other companies — for example Twilio for SMS and WhatsApp, a Telegram bot, your own mail server, an Anthropic API key for AI assist, or your WHMCS installation. Your use of those services is governed by your agreement with them, and they may charge you directly. We are not responsible for their availability or changes they make that affect the integration.
AI features produce suggestions that may be wrong. You decide whether to send them; you are responsible for what your team sends to customers, and for whether you turn on the AI answer bot for your visitors.
7. Availability and support
We work to keep the service available and secure, but we do not promise that it will be uninterrupted or error-free, and these terms do not include an uptime commitment unless we have agreed one with you in writing. We may carry out maintenance, and will try to schedule disruptive work at quiet times and announce it in advance.
Support is provided by email at support@istyping.ai and in the app.
8. Intellectual property
We own the service, the software and our brand. You may use them only as part of the service, during your subscription. You may not copy, resell or reverse-engineer the service except where the law allows it. If you send us feedback, we may use it without obligation to you.
9. Suspension and termination
- You can stop using the service and delete your workspace at any time from its settings.
- We may suspend a workspace if payment is overdue, if it breaches these terms or the Acceptable Use Policy, or if it puts the service or other customers at risk. Where reasonable we will warn you first and give you a chance to fix the problem. While suspended, the widget is hidden and the workspace can be read and exported but not used.
- We may end these terms with 30 days’ notice, or immediately for a serious or repeated breach.
- After your account ends, you have 30 days to export your data if your workspace still exists; after that we delete Customer Data, except copies we must keep by law and backups, which are overwritten in their normal cycle.
10. Confidentiality
Each of us will keep the other’s non-public information confidential and use it only for this agreement, except where it is already public, independently developed, or must be disclosed by law.
11. Warranties
We provide the service with reasonable skill and care. Apart from that, and to the extent the law allows, the service is provided “as is” without other warranties, express or implied.
12. Liability
Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.
Otherwise, neither of us is liable for indirect or consequential losses, or for lost profits, revenue or data that could have been avoided by keeping backups or exports. Each party’s total liability under these terms is limited to the lesser of the fees paid in the 6 months before the claim and US$1,000.
13. Indemnity
You will defend us against claims by third parties arising from your Customer Data or your use of the service in breach of these terms or the law, and cover the reasonable costs of those claims.
14. Changes to these terms
We may update these terms. We will tell you about material changes by email or in the app at least 30 days before they take effect. If you do not agree, you may cancel before then.
15. Law and disputes
These terms are governed by the laws of the Commonwealth of Kentucky, United States. Disputes will be decided by the state and federal courts located in Jefferson County, Kentucky, unless the law gives you the right to bring a claim elsewhere.
16. Contact
Nexuscore, LLC, 8701 Big Tree Cir, Louisville, KY 40220, USA. Legal notices: legal@istyping.ai.