This policy is part of the Terms of Service. It applies to everyone who uses IsTyping through your workspace — your team, your automations and your integrations.
You must not use the service to
- Send spam. Only message people who contacted you or agreed to hear from you. Campaign and sequence emails must go to people who opted in, and every campaign must keep its unsubscribe link.
- Break the rules of the channels you connect. For SMS, only text people who gave you consent, identify your business and honour STOP. For WhatsApp, use approved templates outside the 24-hour customer-service window and follow WhatsApp’s business policies. For Telegram, follow Telegram’s bot rules.
- Break the law — including privacy, consumer protection, anti-spam and export laws — or help anyone else do so.
- Deceive people. No phishing, impersonating another person or business, or collecting passwords or payment details through chat. Do not present automated or AI-written messages as written by a named person when they are not.
- Misuse co-browsing. Use it only to help a visitor who is talking to you, tell them what you can see, and never try to view or act on payment details, passwords or other people’s data.
- Share harmful content, such as malware, content that sexually exploits children, threats, harassment or content that incites violence or hatred.
- Attack or overload the service. No probing or scanning for vulnerabilities without our written permission, no attempts to access other customers’ data, and no traffic designed to degrade the service.
- Get around your plan. Do not share accounts between organisations or work around limits and rate limits.
- Resell the service without a written agreement with us.
Reporting abuse
If you see IsTyping used for any of the above — for example a phishing chat on someone’s website — write to abuse@istyping.ai with the website address and what you saw.
What we do
We may remove content, pause a feature, or suspend a workspace that breaks this policy, and we may report illegal activity to the authorities. Where reasonable, we contact you first and give you the chance to fix the problem.