Your help center and status page can be served on your own hostname, such as help.yourcompany.com or status.yourcompany.com. You prove you own the domain with a DNS record; the certificate is issued automatically once it routes here.
What the tenant does
Settings of the help center or status page → Custom domain:
- Enter the hostname (a subdomain such as
help.yourcompany.comis easiest) → Add domain. - Create the two records shown:
- Routing:
CNAME help.yourcompany.com → <CNAME target>. On a root domain (yourcompany.com) a CNAME is not allowed: use the DNS provider’s ALIAS / ANAME / “CNAME flattening” to the target, or A/AAAA records to the apex IPs shown. - Ownership:
TXT _istyping-challenge.help.yourcompany.com → pv1-…. Keep it in place afterwards: it is what stops anyone else on the service from ever claiming the domain. Already have a_parley-challenge.…record from before? It still counts; you don’t need to change it.
- Routing:
- Check now (or wait: pending domains are re-checked automatically with backoff for ~2 weeks). Each record shows its own result (“TXT record not found yet — DNS changes can take up to an hour”, “CNAME points to X, expected Y”, “Domain is proxied by a CDN; set the record to DNS-only”, …).
- The stepper goes Add records → Verifying DNS → Issuing certificate → Live.
Cloudflare note: a record with the orange cloud (proxied) hides where the name points and breaks the HTTP-01 certificate validation. Tenants must set the record to DNS-only (grey cloud).