This policy explains what personal data Nexuscore, LLC (“we”) collects when you visit this website or use IsTyping, why, and what you can do about it.
Two different roles
- Our own customers and website visitors. For the people who sign up for IsTyping, their team members, and visitors to this website, we decide how the data is used: we are the controller. This policy is about that data.
- Our customers’ visitors and contacts. When a business uses IsTyping to chat with its customers, that business is the controller of those conversations and contacts, and we only process them on its behalf, under our Data Processing Addendum. If you chatted with a business through a IsTyping widget, please contact that business about your data; we will pass on any request we receive.
What we collect
| Data | Where it comes from | Why |
|---|---|---|
| Name, email address, password (stored only as a hash) | You, when you sign up or accept an invitation | To create and secure your account |
| Two-factor and sign-in data (authenticator secret stored encrypted, recovery codes as hashes, trusted-device markers) | You, when you turn them on | To protect your account |
| Workspace and billing details: company name, plan, subscription status | You, and our payment provider | To provide the plan you chose and to bill for it |
| Payment card details | Entered directly with Stripe | Card data is held by Stripe, never by us |
| Technical data: IP address, browser, pages of the app requested, error logs | Your browser, automatically | To run the service securely, prevent abuse and fix problems |
| Messages you send us (email, chat) | You | To answer you |
This website does not use cookies, analytics or advertising, and loads nothing from other servers. If you use the light/dark switch, your choice is stored in your browser’s local storage and never sent to us. Our web server may log requests (including IP addresses) for security for a short period.
Legal bases
Where the law requires a legal basis, we rely on: performing our contract with you (account, service, billing); our legitimate interests in keeping the service secure and improving it; legal obligations (for example tax records); and your consent where we ask for it, which you can withdraw at any time.
Who we share it with
We use a small number of service providers to run IsTyping: our hosting provider (Nexuscore, LLC (its own network and servers)), an email delivery service, and Stripe for payments. Other providers — such as an AI provider, Twilio or Telegram — only receive data when a customer turns on the feature that needs them. The sub-processor list names each one and what it receives.
We do not sell personal data and do not share it for advertising. We may disclose data when the law requires it, or to protect our rights or the safety of others.
Where it is stored
The service is hosted in United States. Some providers may process data in other countries; where that happens, we use the safeguards the law requires (for example standard contractual clauses).
How long we keep it
We keep account data while your account is active. After it is closed we delete it within 30 days, except what we must keep by law (such as invoices) and backups, which are overwritten in their normal cycle. Security logs are kept for a short period.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your data, to object to or restrict its use, and to withdraw consent. Much of this you can do yourself in the app (profile, security, deleting a workspace). For anything else, write to privacy@istyping.ai. You may also complain to your data protection authority.
Security
We protect data with measures described on our security page, including hashed passwords, optional two-factor authentication, encryption of stored credentials, and strict separation between customers.
Children
IsTyping is a business service and is not meant for anyone under 18.
Changes
We will post changes to this policy here and, for significant changes, tell account holders by email or in the app.
Contact
Nexuscore, LLC, 8701 Big Tree Cir, Louisville, KY 40220, USA. Privacy questions: privacy@istyping.ai.